Software Sustainment Support
- Functional and Technical Design, Development
- Configuration Management
- Software Testing
- Documentation
- Customer Help Desk Support
- Quality Assurance
- Information Assurance/Security
- Help Desk/Customer Assistance
The Logistics Services Division provided lifecycle support to Army Tactical Logistics Information Systems (LIS). We developed the legacy LIS, Standard Army Retail Supply System (SARSS), and most recently, provided post production software support for the Standard Army Maintenance System (SAMS) and SAMS -Enhanced (E).
Allen provided sustainment services to Product Lead Logistics Information System (PL-LIS), Ft. Lee, VA for SAMS-E, Tier II & III Help Desk. Analysts developed software modifications as a result of trouble ticket analysis and provided emerging software patches, Information Assurance Vulnerability Alert (IAVA)/ Security Technical Implementation Guides (STIG) updates and Interim & System Change Packages. Allen maintained four system levels and managed the test lab which performs thorough software testing to ensure the functionality and operational status of all software changes and capability with system interfaces.
Supply Support
- Warehouse Operations
- Foreign Military Sales Transactions
The Logistics Services Division manages the Hardware Software Integration Facility (HSIF) in Chester, VA. The HSIF provides warehouse operational services and hardware software integration support to Product Manager, Global Combat Support System-Army (PM GCSS-Army) managed product lines.
The HSIF is responsible for the receipt of computer components, integration of components into system configurations, system and component storage, and the issuing/shipment of complete functional computer systems and components in support of requirements for Army Tactical Logistics Systems. These systems are combat essential systems for all Army tactical organizations. Allen personnel perform: Integration, Configuration Control, Diagnostic Testing, Software Loading, Functional Testing, Application of Software Patches and Security Updates, Component Replacement of Computer Hardware and Peripherals, Hardware Testing, Media Reproduction and Distribution, and Maintain Distribution Lists. In addition, the HSIF ships equipment worldwide to Army customers in accordance with Required Delivery Dates (RDD) set by the system managers.
Transportation Support
- Personal Property Shipment
The Logistics Services Division operates multi‐service Joint Personal Property Shipping Offices (JPPSO), serving all members of the Army, Air Force, Navy, Coast Guard, Marine Corps, and DoD civilian employees. Allen personnel operate customer support call-centers and conduct storage and shipment management “back office functions,” at the regional JPPSOs. These offices are located at Ft. Belvoir, VA., Naval Air Station, Jacksonville, FL., Fleet Logistics Center, San Diego, CA., Joint Base Lewis McChord, WA, and Ft. Hood, TX.
Allen personnel provide personal property movement services, to include routing and booking shipments for movement, preparing and distributing documentation for all customers authorized government shipment and storage of personal property, and the preparation of shipping documents.
Recent and Past Performance
Product Director, Main Battle Tank Systems, Foreign Military Sales (FMS)
- Provided personnel support to PDMBTS to procure, field, and sustain combat vehicles for FMS customers.
- Provided Supply Analyst support tracking shipments through the Centralized Integration System for International Logistics (CISIL) and Security Cooperation Information Portal (SCIP) input.
- Provided IT/Automation support including hardware/software maintenance and set up and maintenance of IT services for Foreign Liaison Officers (FLOs).
Post Production Software Support for the Standard Army Maintenance System, Enhanced (SAMS-E)
- Provided sustainment services to PL-LIS for SAMS-E, Tier II & III Help Desk, development of software modifications as a result of trouble ticket analysis providing emerging software patches, IAVA/STIG updates and Interim & System Change Packages.
- Maintained four system levels and manages the test lab which performs thorough software testing to ensure the functionality and operational status of all software changes and capability with system interfaces.
Fires IV&V SSES NexGen
- Provided System Engineer technical support, system architecture, design, integration and technical management for the Advanced Field Artillery Tactical Data System (AFATDS), the Fire Support Command and Control (C2) system employed by the U.S. Army and U.S. Marine Corps.
- Provided System Engineer technical support, system architecture, design, integration and technical management for the Join Automated Deep Operations Coordination System (JADOCS), the software that provides joint fire support management, and common operational picture (COP) capabilities for the U.S. Army, Air Force, Navy and Marine Corps.
Quality Management System
Our Quality Management System (QMS) provides the framework for monitoring and improving our performance in the provision of contract development and project management oversight for the coordination of training and logistics. Our QMS enables us to achieve customer satisfaction by applying the Plan, Do, Check, Act cycle for continual improvement to ensure the needs of our customers are considered and met. Our employees, at every level, are empowered to improve business performance, create value with sustainable practices, and manage risk effectively through the processes of our QMS.
We are focused on improving business performance, creating value with sustainable practices and managing risk effectively. The Logistics Services Division sought and achieved ISO 9001:2015 certification from one of the world’s leading accredited certification bodies, British Standard Institute (BSi).